Metro Health & Beauty Limited Shipping Policy
Introduction
Welcome to Metro Health & Beauty Limited, the exclusive distributor of premium health and beauty products in the UK, including renowned brands such as Filorga, Fillerina, Mustela, Apivita, Adopt, Durance, Uriage, and Theodent. This Shipping Policy outlines our processes and commitments to ensure a smooth and efficient delivery experience for our customers.
Order Processing
- Order Confirmation: Once you place an order, you will receive a confirmation email with the details of your purchase.
- Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Changes: Any changes to orders must be made within 24 hours of placing the order. Please contact our customer service team to assist with any modifications.
Shipping Methods & Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 3-5 business days.
- Express Shipping: Delivery within 1-2 business days.
- Next Day Delivery: Orders must be placed before 1 PM to qualify for next day delivery.
Shipping Rates
- Standard Shipping: Free for orders over £25. A flat rate of £3.99 applies for orders under £25.
- Express Shipping: £9.99 for all orders.
- Next Day Delivery: £14.99 for all orders.
Shipping Destinations
- United Kingdom: We ship to all addresses within the UK, including Northern Ireland, the Scottish Highlands, and the Channel Islands.
- International Shipping: Currently, we do not offer international shipping.
Tracking Your Order
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.
Delivery Issues
- Incorrect Address: Please ensure that your shipping address is correct. Metro Health & Beauty Limited is not responsible for orders delivered to an incorrect address provided by the customer.
- Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please contact our customer service team for assistance. We will work with the carrier to resolve the issue.
- Damaged Products: If your order arrives damaged, please contact our customer service team within 48 hours of receiving your order. Include photos of the damaged products and packaging for faster resolution.
Customer Service
For any questions or concerns regarding your order, please contact our customer service team:
- Email: support@metrohealthbeauty.co.uk
- Phone: +44 1234 567890
- Hours: Monday to Friday, 9 AM to 5 PM GMT
Returns and Exchanges
Please refer to our Return Policy for details on how to return or exchange items.
Changes to This Policy
Metro Health & Beauty Limited reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.
Thank you for shopping with Metro Health & Beauty Limited. We are committed to providing you with the best service and the highest quality health and beauty products.
Metro Health & Beauty Limited
Registered Office: Unit 4, Innovation Park, 89 Manor Farm Rd, Wembley HA0 1BA, United Kingdom
Company Number: [Your Company Number]
VAT Number: [Your VAT Number]
